Setting Up Departments
Last updated: November 2025
Organize your hotel staff into departments for better management and accountability. Track which department handles which tasks.
Common Hotel Departments
Front Desk / Reception
- Handles guest check-ins and checkouts
- Manages bookings and reservations
- Answers guest inquiries
- Processes payments
- First point of contact for guests
Housekeeping
- Cleans guest rooms
- Maintains public areas
- Manages laundry
- Restocks room amenities
- Reports maintenance needs
Food & Beverage / Restaurant
- Operates hotel restaurant
- Manages bar service
- Handles room service orders
- Prepares meals and drinks
- Manages kitchen operations
Maintenance
- Repairs electrical issues
- Fixes plumbing problems
- Maintains AC units
- Handles generator maintenance
- General repairs and upkeep
Security
- Monitors hotel premises
- Checks guest IDs
- Controls access to hotel
- Handles emergency situations
- Night watch duties
Management
- Oversees all departments
- Makes strategic decisions
- Handles finances
- Manages staff
- Ensures quality standards
Creating Departments in InnGO
Step 1: Go to Settings → Departments
Step 2: Click Add Department
Step 3: Enter department name (e.g., "Front Desk")
Step 4: Add department description (optional)
Step 5: Assign department head/manager (if applicable)
Step 6: Click Save Department
Assigning Staff to Departments
When adding or editing staff members:
- Go to Staff Management
- Select staff member
- Choose department from dropdown
- Staff appears in that department's roster
Department-Based Reporting
Professional Plan features:
- Track performance by department
- See which department handled each booking
- Monitor department efficiency
- Identify training needs
- Allocate resources appropriately
Best Practices
- ✓ Keep department structure simple
- ✓ Assign clear responsibilities to each department
- ✓ Name department heads for accountability
- ✓ Regular department meetings
- ✓ Cross-train staff between departments
Need More Help?
For department setup assistance:
- Email: support@inngo.com
- Live chat in dashboard
- Visit Help Center