Managing Multiple Hotel Properties

Last updated: November 2025

Scale your hotel business with InnGO's multi-property management. Operate multiple hotels from one central account on the Professional plan.

Who Needs Multi-Property Management?

• Hotel chains with multiple locations
• Hotel groups under same ownership
• Property managers overseeing several hotels
• Growing hotel businesses expanding to new locations

Adding a New Hotel Property

1. Log in to InnGO dashboard
2. Click Property Selector dropdown (top left)
3. Click + Add New Hotel
4. Enter hotel details:
   • Hotel name
   • Address (street, city, state, country)
   • Phone number
   • Email address
   • Number of rooms
5. Upload hotel logo (optional)
6. Click Create Hotel
7. New property added!

Switching Between Properties

Quick Property Switch

1. Click Property Selector dropdown (top left)
2. See list of all your hotels
3. Click hotel name to switch
4. Dashboard updates to show that hotel's data

Managing Individual Properties

Each Hotel Has Separate:

• Room inventory
• Booking calendar
• Guest database
• Staff accounts (can share across properties)
• Revenue reports
• Payment records
• Settings and configurations

Shared Across All Properties:

• Owner account (you)
• Subscription plan (one payment covers all)
• Billing and invoices
• Multi-property reports (consolidated view)

Setting Up Rooms for New Property

1. Switch to new hotel property
2. Go to Rooms section
3. Click Add Room
4. Create room types (Standard, Deluxe, Suite, etc.)
5. Add individual rooms
6. Set pricing for each room type
7. Configure amenities

See detailed guide: Managing Rooms

Staff Access Across Properties

Option 1: Property-Specific Staff

Staff can only access one hotel

1. Switch to specific hotel
2. Settings → Staff
3. Add staff member
4. Staff can only see/manage that hotel

Option 2: Multi-Property Staff

Staff can access multiple or all hotels

1. Settings → Staff
2. Add staff member
3. Enable "Multi-Property Access"
4. Select which hotels they can access:
   • All hotels
   • Specific hotels only
5. Set role (Manager, Receptionist, etc.)
6. Save

Consolidated Multi-Property Dashboard

Viewing All Properties at Once

1. Click Property Selector
2. Select "All Properties"
3. Dashboard shows combined data:
   • Total revenue across all hotels
   • Total bookings
   • Average occupancy rate
   • Combined financial metrics

Multi-Property Reports

Consolidated Revenue Report

1. Reports → Multi-Property Report
2. Select date range
3. View:
   • Revenue breakdown by property
   • Which hotel performs best
   • Combined total revenue
   • Occupancy comparison
4. Export as PDF/Excel

Comparative Performance Reports

• Compare revenue across properties
• Compare occupancy rates
• Identify top-performing locations
• Spot trends and patterns

Centralized Guest Database

Cross-Property Guest Recognition

When guest books at any of your hotels:

• System recognizes if they've stayed at another property
• Shows complete stay history across all hotels
• Access guest preferences from previous stays
• Provide personalized service

Loyalty Program Across Properties

1. Settings → Loyalty Program
2. Enable "Multi-Property Loyalty"
3. Guest earns points at any of your hotels
4. Can redeem at any property
5. Encourages repeat bookings

Pricing and Availability Sync

Independent Pricing

Each property has its own room prices (default)

• Lagos hotel: ₦15,000/night
• Abuja hotel: ₦18,000/night (higher cost of living)
• Set independently based on local market

Synchronized Discounts

Apply promotions across all properties

1. Settings → Promotions
2. Create promotion (e.g., "Holiday Special")
3. Choose: Apply to all properties
4. Discount applies across your hotel chain!

Centralized Billing

One Subscription Covers All Properties

• Professional plan: ₦50,000/month
• Includes unlimited hotels
• One invoice for all properties
• Simplified accounting

Revenue Aggregation

• View total revenue across all properties
• Individual property breakdowns available
• Export consolidated financial reports

Managing Inventory Across Properties

Independent Room Inventory

Each hotel has separate rooms - no sharing between properties.

Transferring Bookings (If Guest Relocates)

1. Open booking at current property
2. Click Transfer to Another Property
3. Select destination hotel
4. Choose room and dates
5. Booking moved with full history

Best Practices for Multi-Property Management

Organizational Structure

• ✓ Assign property managers for each location
• ✓ Have central accountant with access to all
• ✓ Regional managers oversee multiple properties
• ✓ Front desk staff limited to their property

Reporting and Analysis

• ✓ Review multi-property dashboard weekly
• ✓ Compare performance monthly
• ✓ Identify and share best practices
• ✓ Set benchmarks based on top performer

Guest Experience

• ✓ Maintain consistent service standards
• ✓ Use cross-property guest history
• ✓ Offer loyalty benefits across all hotels
• ✓ Promote sister properties to guests

Efficiency Tips

• ✓ Standardize room types across properties (e.g., all have "Standard", "Deluxe", "Suite")
• ✓ Use similar pricing structures (easier to manage)
• ✓ Share successful marketing campaigns
• ✓ Centralize booking policies when possible

Common Multi-Property Scenarios

Scenario 1: Opening Second Location

Scenario 2: Acquiring Existing Hotel

Scenario 3: Seasonal Property

Upgrading to Multi-Property

From Starter to Professional Plan

1. Settings → Subscription
2. Click Upgrade to Professional
3. Review features (unlimited hotels!)
4. Complete payment
5. Add second hotel immediately

Removing a Property

1. Switch to property you want to remove
2. Settings → Hotel Profile
3. Click Archive This Property
4. Confirm archival
5. Property hidden (data preserved)
6. Can restore later if needed

Need More Help?

• Email: support@inngo.com
• Live chat in dashboard
• Schedule demo call for multi-property setup
• Related: Understanding Subscription Plans
• Related: Setting Staff Roles and Permissions