Setting Up Your Hotel Profile
Last updated: November 2025
Your hotel profile is the foundation of your InnGO account. It contains essential information about your property and determines how guests and staff interact with your hotel.
Accessing Your Hotel Profile
Step 1: Log in to your InnGO dashboard at inngo.com/dashboard
Step 2: Click on your hotel name in the top-right corner
Step 3: Select Account Settings from the dropdown menu
Essential Profile Information
1. Hotel Name
Your hotel's primary name that appears throughout the system and to guests.
⚠️ Important: You can only change your hotel name once per month. Choose carefully!
- Keep it professional and recognizable
- Avoid special characters that might cause confusion
- Use your official registered business name
2. Contact Information
Ensure guests and staff can reach you:
- Email: Your primary business email for notifications and communications
- Phone Number: Include country code (e.g., +234 for Nigeria)
- Address: Full physical address of your hotel property
💡 Tip: Use a dedicated business email rather than personal email to maintain professionalism.
3. Currency Settings
InnGO automatically detects your location and sets the appropriate currency, but you can change it:
- NGN (₦) - Nigerian Naira
- USD ($) - US Dollar
- GBP (£) - British Pound
- EUR (€) - Euro
All room prices, bookings, and financial reports will display in your selected currency.
4. Timezone
Critical for accurate booking times and reports:
- Default: Africa/Lagos (WAT - West Africa Time)
- Affects check-in/check-out times
- Influences booking analytics and reports
5. Hotel Description (Bio)
A brief description of your hotel that helps staff and guests understand your property:
- Maximum 500 characters
- Highlight unique features or amenities
- Include location highlights (e.g., "Near Murtala Muhammed Airport")
Plan & Subscription Information
Your account settings show your current plan:
- Free Plan: 5 rooms, 1 hotel, basic features
- Starter Plan (₦25k/month): 50 rooms, 10 staff, 300 restaurant orders/month
- Professional Plan (₦50k/month): Unlimited rooms, staff, orders, multiple hotels, financial reports
Notification Settings
Control how you receive updates:
- Email Notifications: Toggle on/off for booking confirmations, staff actions, and system updates
- Two-Factor Authentication: Enable for enhanced account security (coming soon)
Multiple Hotels (Professional Plan Only)
If you're on the Professional plan, you can manage multiple hotel properties:
Step 1: Go to the Hotels tab in your dashboard
Step 2: Click Add Hotel
Step 3: Fill in the new hotel's details
Step 4: Switch between hotels using the dropdown at the top of your dashboard
Changing Your Password
Step 1: In Account Settings, scroll to the Security section
Step 2: Click Change Password
Step 3: Enter your current password
Step 4: Enter and confirm your new password (minimum 6 characters)
Best Practices
- ✓ Keep your contact information up to date
- ✓ Use a strong password and change it regularly
- ✓ Review your plan limits periodically
- ✓ Set your timezone correctly to avoid booking confusion
- ✓ Enable email notifications to stay informed
Common Issues
Can't change hotel name?
You can only change your hotel name once per month. If you recently changed it, you'll see a message indicating when you can change it again.
Currency not updating?
After changing currency, refresh your browser. Existing bookings will remain in their original currency, but new bookings will use the updated currency.
Email not receiving notifications?
Check your spam folder and ensure email notifications are enabled in your settings.
Need More Help?
If you're experiencing issues with your hotel profile:
- Contact support at support@inngo.com
- Use the live chat in your dashboard
- Check our Help Center for more guides