InnGO Help Center

Everything you need to manage your hotel successfully

← Back to Help Center

Upgrading or Downgrading Your Plan

Last updated: November 2025

Change your InnGO subscription anytime as your hotel grows or your needs change.

How to Upgrade Your Plan

Upgrading From Free to Starter/Professional

  1. Log in to your InnGO dashboard
  2. Click Settings in left menu
  3. Select Subscription
  4. Click Upgrade Plan
  5. Choose Starter or Professional
  6. Select Monthly or Annual billing
  7. Add payment method (Paystack card)
  8. Review charges and confirm
  9. Upgrade happens immediately!
💡 Instant Access: Your new features activate immediately after payment. No waiting!

Upgrading From Starter to Professional

  1. Settings → Subscription
  2. Click Upgrade to Professional
  3. Review new features and pricing
  4. Choose to keep same billing cycle or change
  5. Confirm upgrade
  6. Pay prorated amount (if mid-month)
  7. Access unlimited features immediately

What Happens When You Upgrade

Immediate Changes

  • New room/staff limits apply instantly
  • Restaurant features enabled (if upgrading to paid plan)
  • Advanced reports become available
  • All existing data remains intact

Billing Changes

  • Same day billing: Next charge on same date, higher amount
  • Prorated charge: Pay difference for remainder of current period
  • Example: Upgrade mid-month = pay half the difference
Upgrade Example:

You're on Starter (₦25,000/month). On Jan 15, upgrade to Professional (₦50,000/month).

  • January billing date: 1st
  • Already paid: ₦25,000
  • Days remaining: 16 of 31
  • Difference: ₦25,000
  • You pay now: ₦25,000 × (16/31) = ₦12,903
  • Next month (Feb 1): Full ₦50,000

How to Downgrade Your Plan

Downgrading From Professional to Starter

  1. Settings → Subscription
  2. Click Change Plan
  3. Select Starter
  4. Review new limits (50 rooms, 10 staff, 300 restaurant orders)
  5. Confirm you're within new limits
  6. Choose when to downgrade: Now or End of Billing Period
  7. Confirm downgrade

Downgrading From Paid Plan to Free

  1. Settings → Subscription
  2. Click Cancel Subscription
  3. Select reason (optional)
  4. Choose: Immediate or End of Period
  5. Confirm cancellation
  6. Automatically moves to Free plan
⚠️ Before Downgrading: Make sure you're within the new plan limits! Remove extra rooms/staff first.

What Happens When You Downgrade

Immediate Downgrade

  • New limits apply immediately
  • May lose access to features
  • No refund for unused time
  • Staff/rooms over limit become inactive

Downgrade at End of Period (Recommended)

  • Keep current features until billing date
  • Plan changes on next billing date
  • Time to adjust to new limits
  • Get full value for money paid
💡 Best Practice: Always choose "End of Period" when downgrading to keep access to features you've already paid for.

Handling Plan Limits After Downgrade

Professional → Starter

  • More than 50 rooms? Deactivate extra rooms first
  • More than 10 staff? Remove or deactivate extra accounts
  • Multiple hotels? Choose one primary hotel
  • Restaurant orders: Limited to 300/month

Starter/Professional → Free

  • More than 5 rooms? Must remove rooms (archive old ones)
  • More than 3 staff? Remove extra staff accounts
  • Restaurant features: Disabled completely
📝 Data Safety: Your booking history and data are never deleted when you downgrade. You just can't add new items over the limit.

Refunds and Credits

Upgrading (Paying More)

  • You pay prorated amount for remainder of period
  • Fair pricing for partial month/year

Downgrading (Paying Less)

  • No refunds for unused time
  • That's why we recommend "End of Period"
  • Exception: Annual plans may get prorated credit (contact support)

Switching Billing Cycles

Monthly to Annual (Save Money!)

  1. Settings → Subscription
  2. Click Switch to Annual Billing
  3. Pay annual amount minus remaining months
  4. Save ₦50,000 (Starter) or ₦100,000 (Professional)

Annual to Monthly

  • Change takes effect after current year ends
  • Contact support to request
  • Lose 2-month discount

Common Scenarios

Hotel Growing Fast

Situation: Started with 5 rooms on Free, now expanded to 30 rooms

Solution: Upgrade to Starter (₦25,000/month, supports up to 50 rooms)

Opening Multiple Properties

Situation: Managing 2 hotels now, on Starter plan

Solution: Upgrade to Professional (unlimited hotels)

Slow Season / Budget Cuts

Situation: Professional plan but not using all features

Solution: Downgrade to Starter, save ₦25,000/month (if within limits)

Trial Periods

Trying Starter or Professional

  • 14-day free trial available
  • Full features during trial
  • No credit card required to start
  • Auto-downgrade to Free if not purchased
  • One trial per hotel

Best Practices

  • ✓ Review your usage monthly (Settings → Subscription)
  • ✓ Upgrade before hitting limits to avoid disruption
  • ✓ Downgrade at end of period, not immediately
  • ✓ Switch to annual billing to save money
  • ✓ Remove extra rooms/staff before downgrading
  • ✓ Use trial to test paid features risk-free

Need Help Deciding?

Not sure which plan is right? Our team can help: