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Configuring Notification Settings

Last updated: November 2025

Stay informed without being overwhelmed. Customize which notifications you receive and how you receive them.

Accessing Notification Settings

  1. Log in to InnGO dashboard
  2. Click Settings in menu
  3. Select Notifications tab
  4. Configure your preferences
  5. Click Save Changes

Types of Notifications

1. Booking Notifications

New Booking Created

  • Alert when new booking made
  • Recommended: ON for front desk staff
  • Choose: Email, SMS, or both

Booking Modified

  • Alert when booking dates/room changed
  • Helps track changes

Booking Cancelled

  • Immediate alert of cancellations
  • Important for revenue tracking

2. Check-In/Check-Out Alerts

Upcoming Check-Ins

  • Daily summary at 8am
  • Lists all guests checking in today
  • Helps prepare rooms

Check-In Reminder (2 hours before)

  • Individual alert per guest
  • Sent 2 hours before check-in time

Upcoming Check-Outs

  • Daily summary at 8am
  • Guests checking out today
  • Prepare final bills

3. Payment Notifications

Payment Received

  • Alert when guest pays
  • Shows amount and method
  • Useful for accountants

Payment Overdue

  • Guest hasn't paid by due date
  • Helps follow up on collections
  • Sent daily until paid

Balance Due Alert

  • Partial payment made, balance remains
  • 1 day before check-in

4. Subscription & Billing Alerts

Subscription Expiring Soon

  • 7 days before renewal date
  • Reminder to check payment method

Payment Failed

  • Subscription payment didn't go through
  • Action required to avoid service interruption

Invoice Available

  • Monthly invoice ready to download
  • For accounting records

5. Occupancy Alerts (Professional Plan)

Low Occupancy Warning

  • Set threshold (e.g., below 50%)
  • Alerts you to boost marketing

High Occupancy Alert

  • Near full capacity (e.g., above 90%)
  • Consider raising prices

6. System & Maintenance Notifications

Room Maintenance Required

  • When room marked for maintenance
  • Alerts housekeeping manager

System Updates

  • New InnGO features released
  • Important system announcements

Backup Completed

  • Daily backup successful
  • Peace of mind for data safety

Notification Delivery Methods

1. Email Notifications

Best for: Detailed information, non-urgent alerts

Configuring Email Notifications:

  1. Settings → Notifications → Email
  2. Check which alerts to receive via email
  3. Enter email address (can differ from login email)
  4. Choose email frequency:
    • Instant (as they happen)
    • Daily digest (one email per day)
    • Weekly summary
  5. Save
💡 Avoid Spam: Use daily digest if you get too many individual emails!

2. SMS Text Notifications

Best for: Urgent alerts, when away from computer

Enabling SMS Alerts:

  1. Settings → Notifications → SMS
  2. Enter mobile phone number
  3. Verify number with OTP code
  4. Select which alerts to receive via SMS
  5. Save

SMS Alert Options:

  • New bookings
  • Cancellations
  • Payment received
  • Payment failed
📱 SMS Charges: Standard SMS rates apply. Professional plan includes 100 free SMS/month.

3. In-App Notifications

Best for: When actively using InnGO

  • Bell icon in top-right corner
  • Red badge shows unread count
  • Click to view all notifications
  • Mark as read or dismiss

4. Browser Push Notifications

Best for: Desktop alerts when InnGO tab not active

  1. Settings → Notifications → Push Notifications
  2. Click Enable Push Notifications
  3. Allow in browser permission popup
  4. Get desktop alerts even when browsing elsewhere

Notification Preferences by Role

Recommended for Hotel Owner/Manager

  • ✓ New bookings (Email digest daily)
  • ✓ Cancellations (SMS instant)
  • ✓ Payment received (Email digest)
  • ✓ Payment overdue (Email instant)
  • ✓ Low occupancy (Email weekly)
  • ✓ Subscription alerts (Email & SMS)

Recommended for Receptionist

  • ✓ New bookings (In-app + Push)
  • ✓ Check-in reminders (In-app)
  • ✓ Check-out today (Email morning summary)
  • ✓ Booking modifications (In-app)

Recommended for Accountant

  • ✓ Payment received (Email digest)
  • ✓ Payment failed (Email instant)
  • ✓ Invoice available (Email)
  • ✓ Monthly revenue report (Email)

Recommended for Housekeeping

  • ✓ Check-outs today (Email morning summary)
  • ✓ Room maintenance required (SMS instant)
  • ✓ Room cleaning assigned (In-app)

Quiet Hours

Prevent notifications during specific hours:

  1. Settings → Notifications → Quiet Hours
  2. Enable "Do Not Disturb"
  3. Set time range (e.g., 10pm - 7am)
  4. Choose which notifications can override:
    • Emergency only
    • Payment failures only
    • None (all blocked)
  5. Save

Notifications queued during quiet hours are sent when it ends.

Email Digest Settings

Instead of individual emails, get one summary:

  1. Settings → Notifications → Email Digest
  2. Enable "Daily Digest"
  3. Choose delivery time (e.g., 8am)
  4. Select what to include:
    • New bookings
    • Payments received
    • Today's check-ins/outs
    • Occupancy summary
  5. Save
Example Daily Digest:

Subject: Your InnGO Daily Summary - November 15, 2025

  • 3 new bookings yesterday
  • 5 guests checking in today
  • 4 guests checking out today
  • ₦85,000 payments received
  • Occupancy: 72%

Guest Notification Settings

Control what guests receive:

Guest Email Templates

  1. Settings → Notifications → Guest Emails
  2. Enable/disable guest notifications:
    • Booking confirmation
    • Check-in reminder (1 day before)
    • Payment receipt
    • Check-out thank you
    • Review request (after check-out)
  3. Customize email templates
  4. Save
💡 Guest Experience: Keep all guest emails enabled. They appreciate reminders and confirmations!

Managing Notification Overload

Too Many Notifications?

Solutions:

  • Switch to email digest instead of instant emails
  • Disable low-priority alerts
  • Use in-app only for non-urgent items
  • Reserve SMS for critical alerts only
  • Enable quiet hours

Missing Important Alerts?

Solutions:

  • Check spam/junk folder
  • Add support@inngo.com to contacts
  • Enable SMS for critical alerts
  • Turn on browser push notifications
  • Check in-app bell icon regularly

Notification History

Review all past notifications:

  1. Click bell icon (top right)
  2. Click View All Notifications
  3. Filter by:
    • Date range
    • Notification type
    • Read/unread
  4. Search for specific notification

Troubleshooting Notifications

Not Receiving Email Notifications

  1. Check spam/junk folder
  2. Verify email address in Settings → Account
  3. Check notification settings are enabled
  4. Add support@inngo.com and noreply@inngo.com to contacts
  5. Test with "Send Test Notification"

Not Receiving SMS Notifications

  1. Verify phone number is correct
  2. Check you have SMS credits (Professional plan)
  3. Ensure phone has signal
  4. Check if phone blocks unknown senders
  5. Contact support if persistent

Browser Push Not Working

  1. Check browser permissions for InnGO
  2. Re-enable in Settings → Notifications
  3. Try different browser (Chrome works best)
  4. Clear browser cache and re-enable

Best Practices

  • ✓ Enable critical alerts (payments, cancellations)
  • ✓ Use email digest to avoid overload
  • ✓ Reserve SMS for truly urgent items
  • ✓ Set up quiet hours for off-work time
  • ✓ Different settings for different staff roles
  • ✓ Test notifications after setting up
  • ✓ Review and adjust settings monthly
  • ✓ Enable guest notifications for better service

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