Managing Profile Settings

Last updated: November 2025

Keep your hotel profile up-to-date. Manage your account settings, hotel information, and personal preferences.

Accessing Profile Settings

1. Log in to InnGO dashboard
2. Click your name (top right corner)
3. Select Settings
4. Or click Settings in left menu

Personal Account Settings

Updating Your Name

1. Settings → Account
2. Edit "Full Name" field
3. Click Save Changes

Changing Your Email

1. Settings → Account
2. Enter new email address
3. Click Update Email
4. Verify new email (check inbox for link)
5. Email updated after verification

Changing Your Phone Number

1. Settings → Account
2. Update "Phone Number"
3. Use format: +234 XXX XXX XXXX
4. Save changes

Updating Profile Picture

1. Settings → Account
2. Click profile picture circle
3. Choose Upload Photo
4. Select image (JPG, PNG under 2MB)
5. Crop if needed
6. Save

Hotel Information Settings

Updating Hotel Name

1. Settings → Hotel Profile
2. Edit "Hotel Name"
3. Click Save

This name appears on:

• Guest booking confirmations
• Email notifications
• Invoices and receipts

Hotel Address

1. Settings → Hotel Profile
2. Update:
   • Street address
   • City
   • State
   • Country
3. Save changes

Contact Information

1. Settings → Hotel Profile
2. Update:
   • Hotel phone number
   • Hotel email (for guest correspondence)
   • Website URL (if you have one)
3. Save

Hotel Description

1. Settings → Hotel Profile
2. Write description (up to 500 words)
3. Include:
   • Hotel amenities
   • Nearby attractions
   • What makes your hotel special
   • Services offered
4. Save

This appears when guests book online.

Hotel Logo

1. Settings → Hotel Profile
2. Click Upload Logo
3. Choose image (PNG with transparent background recommended)
4. Logo appears on invoices, emails, booking pages

Currency and Regional Settings

Setting Your Currency

1. Settings → Regional
2. Choose primary currency:
   • NGN (Nigerian Naira) - default
   • USD (US Dollar)
   • GBP (British Pound)
   • EUR (Euro)
   • 30+ other currencies
3. Save

All prices display in chosen currency.

Multi-Currency Support

(Professional plan only)

1. Settings → Regional
2. Enable "Accept Multiple Currencies"
3. Select additional currencies
4. Set exchange rates (or use automatic rates)
5. Guests can book in their currency!

Time Zone

1. Settings → Regional
2. Select time zone:
   • Lagos (WAT - West Africa Time) - default for Nigeria
   • Or your specific location
3. Affects check-in/out times and reports

Check-in/Check-out Times

1. Settings → Booking Policies
2. Set default check-in time (e.g., 2:00 PM)
3. Set default check-out time (e.g., 12:00 PM)
4. These times show to guests
5. Save

Tax Settings

Adding VAT/Tax to Bookings

1. Settings → Taxes
2. Enable "Charge Tax"
3. Enter tax percentage (e.g., 7.5% VAT in Nigeria)
4. Choose if tax is:
   • Included in price (price-inclusive)
   • Added to price (price-exclusive)
5. Save

Tax automatically calculated on all bookings.

Booking Policies

Cancellation Policy

1. Settings → Booking Policies
2. Set cancellation rules:
   • Free cancellation X hours before check-in
   • Charge X% cancellation fee
   • No refunds (strict policy)
   • Custom policy
3. Write policy details for guests
4. Save

Payment Policy

1. Settings → Booking Policies
2. Set deposit requirements:
   • Full payment at booking
   • 50% deposit, rest at check-in
   • Pay at check-in (no deposit)
3. Save

Email Preferences

Email Signature

1. Settings → Email
2. Write email signature that appears on all guest emails
3. Include:
   • Your name and title
   • Hotel name
   • Contact information
4. Save

Automated Email Settings

1. Settings → Email → Automated Emails
2. Enable/disable:
   • Booking confirmation emails
   • Check-in reminder (1 day before)
   • Check-out thank you email
   • Payment reminder emails
3. Customize email templates
4. Save

Two-Factor Authentication (2FA)

Enabling 2FA for Security

1. Settings → Security
2. Click Enable Two-Factor Authentication
3. Choose method:
   • SMS code to phone
   • Email code
   • Authenticator app (Google Authenticator)
4. Verify setup with test code
5. Save backup codes (in case you lose phone)

After enabling, you'll enter a code after password when logging in.

Language Preferences

1. Settings → Language
2. Choose interface language:
   • English (default)
   • French
   • Other languages coming soon
3. InnGO interface updates to chosen language

Data Backup Settings

Automatic Backups (Professional Plan)

1. Settings → Data & Backup
2. Enable "Automatic Daily Backups"
3. Your data backed up daily
4. Restore anytime if needed

Manual Backup

1. Settings → Data & Backup
2. Click Create Backup Now
3. Download backup file
4. Store safely

Closing/Deleting Account

Temporarily Closing Hotel

1. Settings → Hotel Profile
2. Enable "Temporarily Closed"
3. Blocks new bookings
4. Existing bookings unaffected
5. Re-enable anytime

Permanently Deleting Account

1. Settings → Account → Delete Account
2. Read warning (data cannot be recovered)
3. Export important data first
4. Type hotel name to confirm
5. Account deleted within 30 days

Settings Best Practices

• ✓ Keep contact information current
• ✓ Upload professional hotel logo
• ✓ Write clear, detailed hotel description
• ✓ Enable 2FA for security
• ✓ Set realistic check-in/out times
• ✓ Keep cancellation policy fair but protective
• ✓ Review settings quarterly
• ✓ Test automated emails to see guest experience

Need More Help?

• Email: support@inngo.com
• Live chat in dashboard
• Related: Setting Up Hotel Profile
• Related: Resetting Your Password